The Competition and Market Authority (CMA) has been examining the Secondary Ticketing Websites for an extensive period. They found out that they were operating against the law by not informing their customers that the tickets they were purchasing had some restrictions. The authority warned the affected sites of such operations. Some amended this behavior while others were still reluctant to embrace the change. The websites involved have not been exposed yet by CMA. However the vows to name them if they do not conform to the laid regulations. The authority promised to take action against the firms associated with the ticketing websites if they do not follow the law.
Secondary tickets for displays, concerts, and functions are sold where the original ticket holders are not able to attend. The Get Me In, StubHub, and two other large sites underwent the investigations as part of the inquiry. In March 2015, they agreed to make changes before the Market Authority staged their investigations. CMAs chief executive Andrea Coscelli announced that their investigation had satisfied that the organization selling the secondary tickers were violating the laws meant to protect consumers.
CMA said that it was important that the customers get wind of the following information concerning the tickets they were purchasing:
• Any restriction that would stop them from getting into the event if they are using a re-sold ticket.
• Must know whether they are buying tickets from a business or an individual.
• Identify in advance their sitting positions in the venue.
CMA also found that some websites were claiming a false popularity of their tickets which did not exist. Most of them did not have the tickets to offer and wanted to maximize their profits. They enticed consumers with the false information of the popularity of their sites. They do this with the intention of making consumers rush to the sites to purchase tickets before they run out of stock. In cases where they do not attend the events, or the events are not hosted they get problems in getting back their money. The authority has warned consumers to be cautious of businesses that advertise tickets that do not exist. A more serious enforcement action has been put in place. Sites violating the consumers’ right in these types of fraud will face fines of up to 5,000 Euros according to Consumer Right Act.